Use case
A shared feedback system for enterprise CS and product
Give enterprise CSMs a structured way to log customer asks and prove they're heard — without another spreadsheet or QBR slide.
- Steps in the loop
- 4
- Seats and voters
- Unlimited
- To first board
- < 10 min
- To start
- Free
The problem
What this usually looks like today
CSMs collect asks in QBR notes, CRM fields and private docs that product never sees. At renewal time, a customer asks 'whatever happened to that thing we requested a year ago?' and nobody has an answer. Enterprise accounts churn over feedback that was real but invisible.
The loop
How Looph handles it
Four moves, one workspace — no re-entry between them.
- 01Give each enterprise account a dedicated or shared board CSMs can log requests into during calls, tagged to the account.
- 02Let CSMs vote on behalf of accounts and see request status change from planned to shipped without pinging product.
- 03Use the changelog to generate a per-release summary CSMs can drop straight into a QBR or renewal deck.
- 04Track engagement with rewards and tiers to identify your most active accounts and champions for reference calls.
Questions
Frequently asked
Yes. CSMs can submit and vote on a customer's behalf from an internal-facing board, and later merge that entry with the customer's own submission if they sign up themselves.
Yes. Boards can be scoped to specific accounts or segments so one customer's roadmap conversation stays private to them.
No. Tracked users are unlimited on every plan, so onboarding another enterprise account's stakeholders costs nothing extra.
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Start collecting feedback in five minutes
Free forever on one board, with unlimited seats and unlimited voters. No credit card, no sales call, no tracked-user meter.
Unlimited seats · Unlimited voters · Cancel anytime